Can I change my solicitor if I'm not happy?

If you’ve been in a serious accident, your personal injury claim is your one opportunity to seek compensation for your injuries and financial losses. Sometimes the service you receive might not live up to your expectations. If this turns out to be the case, you’re always free to change solicitors and move your claim to another firm.

You’re not legally obliged to continue using a firm, even if they’ve accepted your instructions and started work on your case.

When deciding on your solicitor, choose someone that has the relevant knowledge and expertise to deal with your case. You don’t need to use the insurer’s nominated firm, nor should you use your local family firm if they lack the experience you need. Instead choose an injury lawyer that you can rely on to fight your cause.

Why might I change my personal injury lawyer?

There’s many reasons why you might wish to change your solicitor. Some clients come to us feeling frustrated that they’re being passed between solicitors. Or maybe you’re concerned that your case isn’t progressing or being investigated properly.

Deciding to change solicitors may be the only viable option if it becomes clear that your solicitor doesn’t have the necessary skills to deal with the complexity of your personal injury case.

How can I change my solicitor?

Whatever your reasons, transferring your case is a straightforward procedure and our personal injury team will manage the details for you.

You’re always entitled to choose your own personal injury solicitor, so to speak to a member of our team, call 0117 325 2929 or complete our online enquiry form.


    How can we help you?

    We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.

    • "My solicitor (Emily) made the process really clear and easy to follow. It was my first time dealing with any legal issues, and my solicitor made it so much less scary (I didn't want to use a legal firm at first, as it was too daunting).

      The case ended up with a great outcome; I wouldn't be able to get anywhere with it if it hadn't been for my solicitor."
      AnonPersonal Injury Client
    • "I was extremely impressed and satisfied with the service I received; I was kept well informed and completely in the loop at all junctures. I cannot highly recommend this firm of lawyers enough. Their friendly professionalism was a real beacon of light and I was guided expertly and informatively throughout. Thank you!"
      AnonPersonal Injury Client
    • "A very efficient, knowledgeable and friendly service"
      ClairePersonal Injury Client
    • "I advise anyone to use this firm of solicitors. They are highly competent, professional and knowledgeable solicitors with a vast experience of the claims they handle.

      Trust them. Trust what they do. Trust they will do their best for you. My solicitor (Emily) was excellent."
      AnonPersonal Injury Client
    • "The service, advice and support that I have received from Barcan+Kirby, and most notably Myfanwy Buckeridge, has been outstanding.

      The professionalism, quality and sensitivity of the advice has guided me through a challenging process that has resulted in an excellent outcome. I am hugely grateful and would have no hesitation in recommending this firm to others pursuing or considering a personal injury claim."
      RMPersonal Injury Client