Grievance Procedure for Employers

It’s good practice, as an employer, to have a set grievance procedure in place. If an employee has made a formal complaint against you or a colleague, a clear procedure ensures appropriate action is taken, meaning both parties are clear on the grievance procedure from the outset.

With workplace grievances, it’s beneficial to reach a solution before it gets to Tribunal stage, causing added time and expense.

Our employment solicitors can assist you with employee disputes and help you as an employer to reach a resolution with your employee. We can talk you through your options and offer assistance ahead of any meetings you have with the employee.

It is vital that grievances are dealt with properly to avoid potential Tribunal claims and compensation having to be paid.

If things cannot be sorted through initial meetings, we have the knowledge and experience to advise you on Employment Tribunals.

Grievance FAQs

A grievance is any concern or complaint that your employee wishes to raise. It can relate to just about anything, from pay, treatment or working conditions.

You should acknowledge the grievance right away and notify the employee without reasonable delay.

Your employee has the right to bring a colleague or trade union official along to the meeting with you, to help take notes or ask (but not answer) questions on their behalf.

After the grievance is heard, you should write and inform the employee of the outcome as soon as possible. They may reject this and appeal, however, and in this case you will need to arrange another meeting and with different manager.

If you fail to follow a proper grievance process, an employment tribunal might increase damages awarded to the employee by up to 25%.

Technically, an employee can raise a grievance after they have left, however you are not obliged to be involved in the process or grant them the right of appeal.

Further information

Our employment solicitors can help advise you on the procedure for workplace grievances, as well as provide guidance on disciplinary hearings, redundancies and settlement agreements. Call us on 0117 325 2929 or fill out our online enquiry form.


How can we help you?

We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.

  • "Very polite conversation, advised me of all the facts clearly and concisely, and gave me clear direction."
    Mr SEmployment Client
  • "Samantha was very extremely professional and efficient in her advice and carrying out the work. However she was also very personable and kind which was much appreciated in the circumstances."
    AnonEmployment Client
  • "Samantha, thank you for your help and advice, you made the process very straightforward and it was a pleasure meeting with you."
    AnonEmployment Client
  • "Excellent service, communication and integrity shown throughout the entire process; my dealings with both the wider business and partner who oversaw my case did not disappoint at ANY stage."
    Mr FEmployment Law Client
  • "I’m happy it’s all over! Thanks so much for all your help and guidance with this matter."
    Mr WoottenEmployment Law Client