How To Complain About Your GP

There are several ways you can raise concerns about your GP. This guide explains how to go about your complaint in a way that suits you.

If you feel let down by the standard of care you’ve received at a GP surgery, you may wish to raise your complaint verbally. If you do, make a note of who you talk to, when and what they say.

However, if this fails to address your concerns or you’d rather complain to your GP in writing, your next step should be to request a copy of the surgery’s complaints procedure.

Once you have read and understood your GP’s complaints procedure, you should write to them to explain the cause of your complaint, who or what you feel is responsible and what you would like to happen next.

For this, you might find our tips for making your complaint and our template complaint letters useful.

You should receive a response to your GP complaint letter within three working days.

I’m not comfortable complaining to my GP directly

Complaining directly to a service which treated you can be daunting. The NHS recognises that some people may not be comfortable writing to their GP to complain.

Even though general practitioners are not employed directly by the NHS, they still have a contract with it to provide medical services. Therefore if you haven’t already complained to your surgery, you can complain to the NHS in your region instead.

If you are not happy with the NHS’s response to your complaint about your GP, you can refer your complaint to the independent Health Ombudsman and ask that they review it.

What next?

If you feel your GP has been negligent in their treatment of you, you have the right to complain. You also have the right to have your complaint investigated and be given a full and prompt reply.

Making an NHS complaint can appear lengthy and daunting, but it’s an important part of the process and is often the first step in making a medical negligence claim for GP negligence.


How can we help you?

We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.

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