Making a complaint to the NHS
In the vast majority of cases, the care provided by the NHS and its staff is excellent. But resources are stretched, mistakes happen and sometimes things go wrong.
If you’re unhappy with your treatment or a negative experience has given you cause for concern, you might be thinking about making a complaint to the NHS.
In this section, we’ve provided information and guidance on making an NHS complaint, including the NHS complaints procedure and your rights as a patient.
If you’re in two minds about making a complaint, we look at how the NHS uses negative feedback to improve patient services.
Making a complaint against the NHS FAQs
If you believe that the medical treatment you’ve received from the NHS has fallen below an acceptable standard, you have the right to complain. Read our guide to making a complaint against the NHS. This contains information about the ways in which you can complain and the assistance we can give you.
Yes, when we apply for your medical records, we’ll need to provide a brief overview of your claim to the doctor or hospital.
Absolutely not. If your GP practice refuses to treat you or asks you to leave, you should let your solicitor know. We’ll help you make a complaint to your local Clinical Commissioning Group.
If you’re unhappy with the NHS care or treatment you’ve received, you have the right to complain. You also have the right to have your complaint investigated and be given a full and prompt reply.
To make a formal complaint – whether that’s for your treatment, or on behalf of a loved one – we’ve provided some tips for writing a complaint letter.