How To Complain About Your NHS Doctor

How to complain about your doctor

There are various reasons why you might complain about a doctor — for example, excessive delays in treatment, late diagnosis or misdiagnosis of your illness or giving you the wrong medication.

If a doctor has made a mistake or omission in your treatment, they are obliged to tell you about it.

How to make a complaint

To make a complaint against a doctor, you should contact the service which employs them. So if you’re complaining about a hospital doctor, you should complain to the Trust which manages the hospital.

If you feel confident enough to raise your concerns verbally, you can do this with the doctor or their supervisor at the time of treatment or soon after.

Otherwise, you can make a formal complaint through the NHS complaints procedure, writing to them to explain why you’re complaining about a doctor. For this, you might find our tips for making your complaint useful.

If you don’t want to speak to someone from the same hospital trust, you should write to your local Clinical Commissioning Group which oversees health services in your area.

Taking action

If a doctor has been negligent in their treatment of you or your loved one, you have the right to complain. You also have the right to have your complaint investigated and be given a full and prompt reply.

Making an NHS complaint can appear lengthy and daunting, but it’s an important part of the process and is often the first step in making a medical negligence claim.




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