Private Hospital & Healthcare Complaints

Complaints about care and treatment given in private hospitals should be made directly to the organisation which manages it.

Private hospitals are not bound by the NHS complaints procedure, but they will have their own process for dealing with negative feedback and complaints about medical treatment.

Making a private hospital complaint

If you can’t resolve your concerns informally with the management at the private hospital, you should request a copy of their complaints policy. The procedure for complaining varies between hospitals but is often similar to the standard set by the NHS.

You should still be able to use our template letters to draft a complaint about treatment provided in a private hospital.

The NHS paid for my treatment – how do I complain?

If your care was provided by a private hospital but funded by the NHS, you can still complain to the hospital as above.

You can also complain to the local Clinical Commissioning Group which pays the hospital to provide your care.

Taking action

If you’re unhappy with the response you receive from the hospital to your complaint about healthcare, you can contact the Care Quality Commission and ask them to investigate.

If the hospital is a member of the Association of Independent Healthcare Organisations (AIHO) you could also complain to them about the treatment you have received.




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