Advice to Clients

During this time of uncertainty, we are working extremely hard to ensure that we are protecting the health and safety of both our employees and our clients above all else.

As COVID-19 spreads more widely in the UK and restrictions made to travel, including to our own offices, we continue to offer the highest standard of service to our clients, however, we have had to adapt our usual working processes in line with the government’s guidance.

Below, we have outlined our latest working practices.

Visiting us

From Monday 23rd March, all of our six offices will be closed to the public. Please do not attend our offices unless you have been specifically asked to do so.

We have the best practices and technology to enable us to provide a consistently high standard of service.

Our phone lines may be busier than usual during this time, however, we want to reassure you that our Reception and Client Relationship teams are working hard to ensure your enquiries are dealt with as efficiently as possible. We also have the assistance of Moneypenny, who are able to take enquiries over the phone, should we be unable to take your call at a particular time.

Contacting us

Existing clients – please continue to email or telephone your usual lawyer and team

New clients – please complete the enquiry form on our website and we will get back to you as soon as possible. Alternatively, you can email the following Partners directly:

Making an appointment with us

In light of the current situation, we have revised our policy regarding telephone appointments.

Initial meetings and appointments may be taken over the telephone, rather than face-to-face, across all departments.

Before the initial telephone meeting can take place, the following MUST be in the possession of your lawyer:

  • Two forms of ID – either scanned or photographed and emailed to the lawyer you are seeing (you can find contact details here), or photocopied and posted to your local office.

Please do not leave original ID documents at our offices without making specific arrangements with your lawyer to receive them. Please call their direct dial telephone number or our main office number (0117 325 2929) if you have an urgent need to deliver original ID to us.

Sending documents to us

Please send us any documents, including ID, via email where possible.  As all of our lawyers are now working remotely, electronic communication is the most effective and quickest way of managing these requests.

If you do need to send us any hard copies of documents, please contact us in advance and we will advise you on how to get these to us via Royal Mail.

Making payments to us

We would prefer it if you could make any payment by electronic bank transfer directly to our account quoting the matter reference or invoice number.

However, if this is not possible, we have now set up online payments on our website. This is a fast, secure way of making payments directly to us by card.

Please note, you will need an invoice number to make an online payment. It is not possible to make a payment by telephoning our offices at this time.

What if my usual solicitor is unwell or unavailable?

If your usual contact at Barcan+Kirby is on leave or unwell, the team will have already thought about who will be covering that work, just the same as if they were to be on annual leave.

All of our teams are working hard to ensure that working practices are not disrupted, however, if you have any concerns and need to speak to someone urgently, contact the relevant Partner/Head of that department (listed under ‘contacting us’ above).

Thank you for your support and understanding during this challenging situation.


How can we help you?

We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.