Advice to Clients

As a result of lockdown restrictions being reinforced, our offices will be closed to the public as of Thursday 5th November.

If you have a pre-arranged appointment at one of our offices, please get in touch with your solicitor. You may still be able to have the meeting in our office if this is absolutely necessary.

If you are attending our offices, in line with Government guidance, we ask that visitors to our offices wear a face covering.

Below, we have detailed the measures we’ve undertaken to ensure that any office based meeting can be done whilst prioritising the health, safety and well-being of our staff and clients.

Visiting us

Please only visit our offices if you have a pre-arranged appointment. Our office doors will be locked so please wait outside for your solicitor.

We will be allowing only one household in our offices at a time.

If you or someone in your household has symptoms of Covid-19, or has tested positive in the last 10 days, please do not visit our offices. Please read below for other ways to get in touch.

Our offices, including reception areas, have been thoroughly cleaned and tidied, and we have fitted ‘sneeze screens’ on our reception desks to protect both our staff and visitors.

In line with government guidelines, we have conducted a detailed Covid-19 risk assessment in order to ascertain the risk of the disease spreading in the workplace and identified measures that we believe are essential. You can view this assessment here.

We have a reduced number of staff working in our offices, all of whom have completed a personal risk assessment.

Please ensure you maintain social distancing with our staff.

Contacting us

As many of our staff continue to work from home, our phone lines may be busier than usual. However, we want to reassure you that our Reception and Client Relationship teams are working hard to ensure your enquiries are dealt with as efficiently as possible.

Existing clients – please continue to email or telephone your usual lawyer and team

New clients – please complete the enquiry form on our website and we will get back to you as soon as possible. Alternatively, you can email the following senior team members directly:

Making an appointment with us

In light of the current situation, we have revised our policy regarding telephone appointments.

Initial meetings and appointments may be taken over the telephone or via video call, rather than face-to-face, across all departments.

Before the initial telephone meeting can take place, the following MUST be in the possession of your lawyer:

  • Two forms of ID – either scanned, photographed or videoed, and emailed to the lawyer you are seeing (you can find contact details here), or photocopied and posted to your local office.

If you have a video or telephone appointment, you are welcome to drop your ID into your nearest office.

Alternatively, if it is absolutely necessary for you to have an appointment face to face, you can arrange this with your lawyer.

Please do not attend the office without an appointment. Many of our staff continue to work from home and it is likely your lawyer will not be available for a drop in meeting. Also, we are strictly monitoring the number of people in our offices at any one time and so only one meeting room will be open.

Sending documents to us

Please continue to send us any documents, including ID, via email where possible. As many of our lawyers are still working remotely, electronic communication is the most effective and quickest way of managing these requests.

If you do need to send us any hard copies of documents, please either post or hand them in to your local office.

Making payments to us

We would prefer you to make any payment by electronic bank transfer directly to our account quoting the matter reference or invoice number.

However, if this is not possible, you can make a card payment over the phone.

We have also now set up online payments on our website. This is a fast, secure way of making payments directly to us by card.

Please note, you will need an invoice number to make an online payment.

You can also make a card payment over the phone.

What if my usual solicitor is unwell?

If your usual contact at Barcan+Kirby is unwell, the team will have already thought about who will be covering that work, just the same as if they were to be on annual leave.

All of our teams are working hard to ensure that working practices are not disrupted, however, if you have any concerns and need to speak to someone urgently, contact the relevant senior team member of that department (listed under ‘contacting us’ above).

Thank you for your support and understanding during this challenging situation.




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