Advice to Clients

Our approach to the ‘ending’ of Covid-19 restrictions on Monday 19th July

All of our six offices remain open to the public, however, we have chosen to keep all of our current Covid-safe measures in place to ensure that any office-based meetings can be done whilst prioritising the health, safety and wellbeing of our staff and clients.

From Monday 16th August, the Government’s guidance on self-isolation is changing, meaning that those who have been double vaccinated (and those under the age of 18) will no longer have to self-isolate if they have been in contact with someone who has tested positive for Covid 19. However, to keep our colleagues and other clients safe, we ask that if you have been in contact with someone who has tested positive for coronavirus, you do not visit our offices. There are other ways in which you can contact us, which we have listed below.

Visiting us

We ask that, where possible, you make an appointment before visiting our offices. This can be done by calling 0117 325 2929.

We kindly ask that masks are worn when visiting our offices.

If you or someone in your household has symptoms of Covid-19, or has tested positive in the last 10 days, please do not visit our offices. Please read below for other ways to get in touch.

Our offices, including reception areas, have been thoroughly cleaned and tidied, and we have fitted ‘sneeze screens’ on our reception desks to protect both our staff and visitors.

In line with government guidelines, we have conducted a detailed Covid-19 risk assessment in order to ascertain the risk of the disease spreading in the workplace and identified measures that we believe are essential. You can view this assessment here.

We have a limited number of staff working in our offices, all of whom have completed a personal risk assessment.

Please ensure you maintain social distancing of at least one metre with our staff.

Contacting us

As many of our staff continue to work from home, our phone lines may be busier than usual. However, we want to reassure you that our Reception and Client Relationship teams are working hard to ensure your enquiries are dealt with as efficiently as possible.

Existing clients – please continue to email or telephone your usual lawyer and team.

New clients – please complete the enquiry form on our website and we will get back to you as soon as possible. Alternatively, you can email the following senior team members directly:

Making an appointment with us

Initial meetings and appointments may be taken over the telephone or via video call, rather than face-to-face, across all departments.

Before the initial telephone meeting can take place, the following MUST be in the possession of your lawyer:

  • Two forms of ID: one form of photo ID (ideally either your passport or photographic driving licence) and one form of address ID (such as a utility bill showing your name and address dated within the last three months).

These can either be scanned, photographed or videoed, and emailed to the lawyer you are seeing (you can find contact details here), or photocopied and posted to your local office.

If you have a pre-arranged face to face appointment, you can bring your ID at that time.

Please do not attend the office without an appointment. Many of our staff continue to work from home and it is likely your lawyer will not be available for a drop in meeting. Also, we are strictly monitoring the number of people in our offices at any one time and so only one meeting room will be open.

Sending documents to us

Please continue to send us any documents, including ID, via email where possible. As many of our lawyers are still working remotely, electronic communication is the most effective and quickest way of managing these requests.

If you do need to send us any hard copies of documents, please either post or hand them in to your local office.

Making payments to us

We would prefer you to make any payment by electronic bank transfer directly to our account quoting the matter reference or invoice number.

However, if this is not possible, you can make a card payment over the phone.

You can also make payments online, via our website. This is a fast, secure way of making payments directly to us by card. Please note, you will need an invoice number to make an online payment.

If you have an appointment at one of our offices, you can make a payment at Reception.

What if my usual solicitor is unwell?

If your usual contact at Barcan+Kirby is unwell, the team will have already thought about who will be covering that work, just the same as if they were to be on annual leave.

All of our teams are working hard to ensure that working practices are not disrupted, however, if you have any concerns and need to speak to someone urgently, contact the relevant senior team member of that department (listed under ‘contacting us’ above).

Thank you for your continued support and understanding.

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    How can we help you?

    We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.