Advice to Clients

Our Covid-safe measures

All of our six offices are open as usual, however, to keep our colleagues and other clients safe, we ask that if you test positive for coronavirus or you have been in contact with someone who has tested positive, you do not visit our offices.

Visiting us

Our offices, including reception areas, have been thoroughly cleaned and tidied, and we have fitted ‘sneeze screens’ on our reception desks to protect both our staff and visitors.

Making an appointment with us

Initial meetings and appointments may still be taken over the telephone or via video call, rather than face-to-face, across all departments.

Before the initial telephone meeting can take place, the following MUST be in the possession of your lawyer:

  • Two forms of ID: one form of photo ID (ideally either your passport or photographic driving licence) and one form of address ID (such as a utility bill showing your name and address dated within the last three months).

These can either be scanned, photographed or videoed, and emailed to the lawyer you are seeing (you can find contact details here), or photocopied and posted to your local office.

If you have a pre-arranged face to face appointment, you can bring your ID at that time.

Sending documents to us

You can send us any documents, including ID, via email or post. You can also drop them into your local office.

Making payments to us

You can make any payment by electronic bank transfer directly to our account quoting the matter reference or invoice number.

However, if this is not possible, you can make a card payment over the phone.

You can also make payments online, via our website. This is a fast, secure way of making payments directly to us by card. Please note, you will need an invoice number to make an online payment.

If you have an appointment at one of our offices, you can make a payment at Reception.

Thank you for your continued support and understanding.

    Close

    How can we help you?

    We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.