Advice to Clients

We’d like to thank you for your patience over the last few weeks as we learnt to adapt our usual working processes to ensure we continued to support you.

As a result of lockdown restrictions being eased, we are delighted to welcome you back into our offices from Monday 15th June.

In order to ensure our staff and visitors are as safe as can be, we prefer meetings in the office to be by appointment and kept as brief as possible.

In line with the latest Government guidance, we ask that visitors to our offices wear a face covering.

Below, we have detailed the measures we’ve undertaken to ensure this can be done whilst prioritising the health, safety and well-being of our staff and clients.

Visiting us

From Monday 15th June, all of our six offices will be open to the public.

We will be allowing only one household per visit. If there is already someone in the reception area who is outside of your household, we kindly ask that you wait outside or nearby until they have left that area.

If you or someone in your household has symptoms of Covid-19, please do not visit our offices. Please read below for other ways to get in touch.

Our offices, including reception areas, have been thoroughly cleaned and tidied, and we have fitted ‘sneeze screens’ on our reception desks to protect both our staff and visitors.

In line with government guidelines, we have conducted a detailed Covid-19 risk assessment in order to ascertain the risk of the disease spreading in the workplace and identified measures that we believe are essential. You can view this assessment here.

We have a reduced number of staff working in our offices, all of whom have completed a personal risk assessment.

Please ensure you maintain social distancing with our staff.

If you are having a face-to-face appointment with one of our lawyers, we ask that you please wear a face covering.

Contacting us

As the majority of our staff continue to work from home, our phone lines may be busier than usual. However, we want to reassure you that our Reception and Client Relationship teams are working hard to ensure your enquiries are dealt with as efficiently as possible.

Existing clients – please continue to email or telephone your usual lawyer and team

New clients – please complete the enquiry form on our website and we will get back to you as soon as possible. Alternatively, you can email the following Partners directly:

Making an appointment with us

In light of the current situation, we have revised our policy regarding telephone appointments.

Initial meetings and appointments may be taken over the telephone or via video call, rather than face-to-face, across all departments.

Before the initial telephone meeting can take place, the following MUST be in the possession of your lawyer:

  • Two forms of ID – either scanned, photographed or videoed, and emailed to the lawyer you are seeing (you can find contact details here), or photocopied and posted to your local office.

If you have a video or telephone appointment, you are welcome to drop your ID into your nearest office.

Alternatively, if it is absolutely necessary for you to have an appointment face to face, you can arrange this with your lawyer.

Please do not attend the office without an appointment. Most of our staff continue to work from home and it is likely your lawyer will not be available for a drop in meeting. Also, we are strictly monitoring the number of people in our offices at any one time and so only one meeting room will be open.

Sending documents to us

Please continue to send us any documents, including ID, via email where possible. As many of our lawyers are still working remotely, electronic communication is the most effective and quickest way of managing these requests.

If you do need to send us any hard copies of documents, please either post or hand them in to your local office.

Making payments to us

We would prefer it if you could make any payment by electronic bank transfer directly to our account quoting the matter reference or invoice number.

However, if this is not possible, we have now set up online payments on our website. This is a fast, secure way of making payments directly to us by card.

Please note, you will need an invoice number to make an online payment.

You can also make a card payment over the phone.

What if my usual solicitor is unwell or unavailable?

If your usual contact at Barcan+Kirby is on leave or unwell, the team will have already thought about who will be covering that work, just the same as if they were to be on annual leave.

All of our teams are working hard to ensure that working practices are not disrupted, however, if you have any concerns and need to speak to someone urgently, contact the relevant Partner/Head of that department (listed under ‘contacting us’ above).

Thank you for your support and understanding during this challenging situation.


How can we help you?

We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.