Maternity & Midwife Complaints

The majority of NHS maternity procedures go smoothly for both mother and baby – however, the service still receives thousands of complaints each year about maternity wards, midwives, labour procedures and post-natal care.

Some of these complaints are fairly easy to resolve. Others, such as maternal injuries, infections, injuries to your baby such as cerebral palsy, or complications from pre-eclampsia can be more serious and need further investigation.

How to complain about maternity services

While resolving a medical complaint verbally is often preferable, if you’ve just given birth, you may not be in a position to do so.

Before you complain in writing, you should request a copy of your own medical records as well as your baby’s records.

It’s also important to understand why midwives and maternity nursing staff made the decisions they did in relation to your labour and your baby’s birth – after all, it may be that they had good reasons for their actions

However, if you still believe on reflection that your maternity treatment was negligent, you should make a complaint to the NHS through the normal complaints procedure.

Alternatively, if you believe that a midwife or nurse is endangering patient safety, you can also raise your concerns with the Nursing and Midwifery Council. They will conduct an independent review of your complaint.

Taking action

If a midwife or obstetrician has been negligent in their treatment of you or your child, you have the right to complain. You also have the right to have your complaint investigated and to receive a full and prompt reply.

Making an NHS complaint can seem daunting, especially just after giving birth, but it’s an important part of the process and is often the first step in making a medical negligence claim for maternity malpractice or negligence during childbirth.


How can we help you?

We’re here to help. Please fill in the form and we’ll get back to you as soon as we can. Or call us on 0117 325 2929.

  • "I wanted to express my grateful thanks for all the work you (Jay Nathwani) and your colleagues did on my behalf. I was way out of my comfort zone and you all treated me with patience and understanding."
    AnonMedical Negligence Client
  • "Adrian, thank you very much for the huge amount of work you did on the case: your diligence and client handling made all the difference to the case, most importantly in securing such a healthy award for the client, but also in making my role so much easier."
    Tom LeeperBarrister, St John's Chambers
  • "Thank you all for helping on my son’s case. I know these claims take a long time and in my son’s case, the hospital deliberately delayed things. We were beginning to think it would never end, but you came through!"
    AnonMedical Negligence Client
  • "I was able to deal with my case over the phone and it settled without having to go to court – it’s a remarkable outcome. I knew that it would take years to resolve this type of claim but I was kept up-to-date all the time. Thank you for putting forward a really good case for me and securing such a large sum of money."
    Mrs LMedical Negligence Client
  • "Fiona, you came to our rescue and took our case on when others had turned it away. You did us proud and I am eternally grateful for your support in getting justice for my son."

    Mr GMedical Negligence Client