Your Patient Rights

Being savvy about your patient rights will help you understand whether you have a valid complaint against the NHS.

The NHS Constitution covers treatment provided by NHS doctors, GPs, dentists and other healthcare professionals. It sets out your rights as a patient to access NHS services and receive a professional standard of care.

The Constitution gives you the right to complain about your NHS care and for you to know the outcome of any investigations. If you’ve been injured as a result of your treatment, it also gives you the right to claim medical negligence compensation. This applies no matter what level of NHS treatment you receive.

In return the NHS expects you to take personal responsibility for your own health and to treat the NHS, and its staff, with respect.

Taking action

If you’re unhappy with the NHS care or treatment you’ve received, you have the right to complain. You also have the right to have your complaint investigated and be given a full and prompt reply.

You can download the full NHS Constitution guidelines from the gov.uk website.




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  • "I wanted to express my grateful thanks for all the work you (Jay Nathwani) and your colleagues did on my behalf. I was way out of my comfort zone and you all treated me with patience and understanding."
    AnonMedical Negligence Client
  • "Adrian, thank you very much for the huge amount of work you did on the case: your diligence and client handling made all the difference to the case, most importantly in securing such a healthy award for the client, but also in making my role so much easier."
    Tom LeeperBarrister, St John's Chambers
  • "Thank you all for helping on my son’s case. I know these claims take a long time and in my son’s case, the hospital deliberately delayed things. We were beginning to think it would never end, but you came through!"
    AnonMedical Negligence Client
  • "I was able to deal with my case over the phone and it settled without having to go to court – it’s a remarkable outcome. I knew that it would take years to resolve this type of claim but I was kept up-to-date all the time. Thank you for putting forward a really good case for me and securing such a large sum of money."
    Mrs LMedical Negligence Client
  • "Fiona, you came to our rescue and took our case on when others had turned it away. You did us proud and I am eternally grateful for your support in getting justice for my son."

    Mr GMedical Negligence Client