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Complaints about the NHS are Increasing


The Health and Social Care Information Centre has published its statistics on NHS written complaints between 2013 – 2014.

These show an increase in the number of complaints received to 174,871, which is over 3,300 complaints each week. Over 80,000 of the complaints made were upheld.

The highest number of complaints concern hospital medical care provided by doctors and surgeons, although there are increases in the number of complaints about ambulance services and paramedics, NHS Direct and walk-in centres.

The accuracy of the data is uncertain as it excludes verbal complaints. It does include complaints made to G.Ps and dentists but the report mentions that only 77% of G.P practices and 43% of dental practices responded to its request for complaints information. It is likely the figure is actually much higher.

Although the Centre says the increase could be explained by more publicity about the availability of the NHS complaints procedure, the number of upheld complaints is worrying evidence of continuing failures of care within the NHS.

Further Information

Information about the NHS Complaints Procedure is contained in our Factsheet “Guide to Making a Complaint to the NHS” on our Downloads and Factsheets page.

Alternatively, if you have concerns about the healthcare you or a loved one have received, please contact the team on 0117 325 2929 our online enquiry firm and a member of the team will get back to you.


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