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 0117 325 2929

Barcan+Kirby FAQs

What are your office opening hours?
What are your areas of legal expertise?
Can I only use you if I live in Bristol or the South West?
Can I have a free initial consultation with a solicitor?
Do you offer fixed fees?
Do you offer ‘no win, no fee’ arrangements?
Do your solicitors take legal aid cases?
Can I change from my current solicitor to you?
What should I bring to my initial meeting?
Will you visit me in my home or at my business?
What if English isn’t my first language?
Who should I contact if I have a complaint?

What are your office opening hours?

We have six offices across Bristol and South Gloucestershire – Bedminster, Clifton, Horfield, KingswoodQueen SquareThornbury – all of which are open between 09:00 to 17:15, Monday to Friday.

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What are your areas of legal expertise?

Our experienced solicitors in Bristol specialise in all aspects of Family law, Buying+Selling your home, Wills, Trusts, Probate + Lasting Powers of Attorney, Employment lawCommercial lawMedical Negligence and Personal Injury.

Please visit the ‘Our expertise’ menu for further information about the advice and support we can offer you in each of these areas.

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Can I only use you if I live in Bristol or the South West?

Not at all. For some types of advice, such as Buying+Selling your home, you may prefer to use your local solicitor because of their knowledge of the area. However, for some cases, expertise is more important than location.

For example, we’ve based our Personal Injury and Medical Negligence solicitors in Bristol; however we act on behalf of clients based throughout the UK.

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Can I have a free initial consultation with a solicitor?

In some cases we offer a free 30 minute consultation with one of our experienced lawyers. During this meeting we’ll talk to you about your personal circumstances, offer some preliminary advice and provide an initial estimate of costs.

For some services – such as employment, Wills + probate or civil litigation – 30 minutes doesn’t give us enough time to obtain all the information needed. Instead we offer discounted rates for the first appointment.

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Do you offer fixed fees?

Yes. We offer fixed legal fees for most Family lawBuying+Selling your home and Will writing services, meaning you’ll know exactly how much you’ll need to pay for our legal services from the start.

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Do you offer ‘no win, no fee’ arrangements?

We may be able to offer a ‘no win, no fee’ arrangement in suitable cases. This means that if you lose your case, you won’t be liable for our fees.

Contact a member of our team to discuss your options and for advice on how best to fund your claim.

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Do your solicitors take Legal Aid for family cases?

Changes to Legal Aid in 2013 removed private family law matters – including divorce, financial matters and contact with children – from the scope of legal aid funding. Exceptions apply in limited cases, but as a rule only cases involving child protection issues and domestic violence or abuse now qualify for Legal Aid funding.

We continue to accept Legal Aid for family mediation. Contact our family mediators in Bristol on 0117 963 6202 to see if you qualify.

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Can I change from my current solicitor to you?

If you’re unhappy with the way your case is being handled or the progress your current solicitor is making, we can take over cases from other legal practices.

Call us on 0117 325 2929 for an informal chat about how we can help you.

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What should I bring to my initial meeting?

Please bring three pieces of identification with you. You need one item of photographic ID, such as your passport or driving licence, and two items that show your residential address, such as a utilities or council tax bill.

If you’re in any doubt about what forms of ID are acceptable, contact us for assistance.

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Will you visit me in my home or at my business?

If a face-to-face meeting is necessary, we may offer home or business visits by prior arrangement. Contact us to discuss your options.

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What if English isn’t my first language?

If English isn’t your first language, please mention this when you book your appointment. We can arrange for an interpreter to be present at your meeting.

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Who should I contact if I have a complaint?

We’re committed to providing a high-quality legal service to all our clients. But if something does goes wrong, we’d like you to tell us about it.

If you have a complaint, you can find information about the procedure here, or contact us on 0117 325 2929 and speak to a member of our team.

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Further information

If you cannot find the answer you’re looking for, call us on 0117 325 2929 or complete our online enquiry form.

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